Applicant’s passport
Or another identity document
Report an insured event
If an insured event has happened, report it in your personal account. Below are the steps to take and the documents that will help us process your claim faster. The exact list depends on your policy
What to do after an insured event
What to do depends on the situation and the terms of your policy. Here is the general procedure
Stay safe if needed
Take steps to limit the damage. If needed, call emergency services at 112.
Record what happened if you can
Take photos of the damage and the scene, keep receipts and certificates. If the police, fire service or ambulance came, get documents from them.
Report the insured event by phone at 8 800 555-87-65
We will tell you what to do next
File a claim in your personal account
Fill in the details and upload the required documents
Wait for the decision
We will review your claim and contact you by email or in your personal account
Required documents
Here is a list of documents you may need for a claim. The exact list is set out in your insurance policy
Insurance policy
You can find the policy number in your personal account
Property documents
An extract from the real estate register, a purchase agreement or another proof of ownership
Certificate from the authorities
A document from the fire service, police or property management company on the causes and circumstances of the event
Photos and videos of the damage
Overall view and close-ups taken right after the event
Bank details for the payout
Bank details of the recipient’s account
Войдите в личный кабинет, чтобы подать заявление о страховом случае
Перейти в Личный кабинет
